Refund policy

1.Terms of Products Allowed to be Returned

1.New Products,Unopened products in original packaging, and products that have never been used

2.Within 30 days from the delivery date

2.The following reasons are NOT covered by our Return Policy

Final Sales items, gift card, customized order

3.How to return the products

After receiving the product, if you encounter any quality problems, please contact our customer service team within 48 hours after receiving the product and provide photographic evidence of the problem. Our professional staff will respond promptly within 2 working days to assist you in solving the problem.

The following is not considered a quality issue: slight variations in color due to lighting and display, size discrepancy within 3-5cm

To return your product, customer should mail the product back to us

Return address:
Attn:ProCosplayShop (LI YING)
Address: NO 17, No.1 of Building 4,16 Session of Yajule New City,99 Zhenghua Road,Sanxiang Village,Zhongshan City, Guangdong Province, China
TEL:+86 157 0891 5952

4.How to get the return label

For defective products：

This happens when the product is incorrect, damaged by the carrier, or defective in another way

Customers can contact our customer service : service@procosplayshop.com and request for the shipping label,we will provide the shipping label download link

For customer remorse：

This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item

It is the customer's responsibility to contact the shipping company to obtain a shipping label

5.Restocking fee

For defective products：

This happens when the product is incorrect, damaged by the carrier, or defective in another way

There is no restocking fee

For customer remorse：

This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item

Restocking fee is 20% of the product price

6. Return shipping fee

For defective products：

This happens when the product is incorrect, damaged by the carrier, or defective in another way

Return fees are the responsibility of the seller

For customer remorse：

This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item

Return fees are the responsibility of the customer

7.Refunds

A.All returned products should be intact, not used, no odor, and in the proper packaging.We reserve the right to refuse a refund if the returned product has broken packaging or the product has been used.

B.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days

C.Late or missing refunds (if applicable)

Please contact us at Service@procosplayshop.com, we will help you check it.