Contact Us
If you would like to know more informatin about a product, please provide the product's name or link.
If you would like to know your order status, please provide your order number.
If you are not satisfied with the product you receive or the product is defective, please send the product's order number and photos to service@procosplayshop.com
During Customer service consultation peak period, the response time may be extended to 24-72 hours.
Before contacting us, maybe our FAQ can help you solve your problem.
https://www.procosplayshop.com/pages/faq
Emergency Call: +8615708915952
Mail:
Attn:ProCosplayShop
Address:NO.2801,Phase 1，Wanxiangjun,Sanxiang Town,Zhongshan City, Guangdong Province,China 528400
Working Time: Monday-Friday 8:00AM-6:00PM(GMT+8)
Holiday Notice :
Dear customer
The Spring Festival of 2020 is approaching.
All staff of Procosplayshop thank you for your support and wish you and your family and friends a happy new year, all the best, and good health!
Our company holiday time:
The Spring Festival: January 6, 2020-February 4, 2020
1.You can still place orders.Orders during this period will be made and shipped after the holidays.
2.Customer service staff will not be available during this period, and your email will be answered after the holidays.
If you have a question and need an urgent response, please send a text message to: +8615708915952
We apologize for any inconvenience this may cause and thank you for your understanding!
All orders during the Chinese New Year holiday will receive a surprise red envelope(红包) to be sent with your package
Red envelope content may be: cash (1-10RMB)/gift card/ cosplay products...
Hope we can share the joy of our Spring Festival to you through this red envelope:)
Thank you for your support and understanding!
We wish you a Happy New Year again and all the best!