Order cancellation policy:
- Orders can be free canceled within 24 hours after payment. If it exceeds 24 hours, an operation fee(20% of the products value) will be charged.
- When the goods are sent to shipping company or arrive at the shipping company, orders can be canceled,while the shipping cost is not refundable and an operation fee (50% of the products value ) will be charged. For orders in transit, we can not cancel the order.
- Customized products do not support order cancellation or return.
How to cancel the order:
- If you need to cancel the order, please kindly send the order cancel request to firstname.lastname@example.org or contact us via the form below.Order number is needed.
- After receiving your order cancellation request, the customer service staff will reply to the email and confirm with you again. After get your confirmation,your order will be canceled and refunded within 2 working days.