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Shipping Policy

Please kindly note that the final delivery time consists of shipping time and processing time. The best efforts will be take to shorten the delivery time, but there are uncontrollable factors may extend delivery time. Especially local Custom inspection, weather and shipping company overloaded.


1.Delivery time = Processing time + shipping time
A.Processing time: Normally 3-5 business days, customized products will take a longer processing time. Porsessing time is written on the products pages.

B.Shipping time
1)Standard shipping:7-15 business days
2)Express shipping:5-7 business days
2.Shipping cost
A.Shipping cost will be automatically calculated when you check out
B.Shipping cost will be charged by the shipping method you choose, the weight and size of the product, and the address you fill in.
C.If the shipping cost is not displayed when you checkout, please contact customer service sevice@procosplayshop.com

2.Changing the Shipping Address 

We can only help you change the shipping address before the order shipped out 

After order shipped out, customer can contact shipping compant for changing address


3.Not receiving your order

If your order is lost during shipping, we will provide full refund within 3-5 business days 

 

4.Import duties
International shipments may be subject to import duties, taxes, or customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient, these charges are imposed by the recipient's local government, please contact your local shipping company or customs office for additional information in case your package had a tariff. Or contact us for more information support.